Welstra Technologies Limited
Terms of Service
Effective date: 28 September 2026
These Terms govern access to Welstra websites, products, software, APIs, business intelligence services, implementations and related support provided by Welstra Technologies Limited (“Welstra”). Additional commercial terms may apply to a customer’s subscription, implementation, enterprise deployment or API agreement.
Welstra services
Welstra provides business intelligence infrastructure and software capabilities that may include customer and CRM intelligence, follow-up, revenue recovery, workflow coordination, operational context, integrations, reporting and other configured services. Available capabilities depend on the subscribed product, implementation and production status of the relevant feature.
Implementation and customer responsibilities
Customers must provide accurate implementation information, maintain authorized access to connected systems, use Welstra lawfully, and ensure they have the rights and permissions needed for data supplied to or processed through their deployment. Customers remain responsible for business decisions, staff actions and legal obligations applicable to their operations.
AI, automation and human oversight
Welstra may use AI-assisted processing and automation. Automated outputs can depend on the quality, completeness and timeliness of available information. Customers should maintain appropriate human oversight for material business decisions and for workflows requiring approval or escalation.
Third-party services
Some deployments may rely on or integrate with third-party communications, payment, cloud, hosting or business platforms. Those services may have their own terms, availability and limitations. Welstra is not responsible for outages or changes caused solely by third-party systems outside our reasonable control.
Fees and subscriptions
Fees, implementation charges, billing periods, usage allowances and any special commercial terms are those stated in the applicable proposal, order, invoice or agreement. Unless otherwise agreed, access to paid services may depend on timely payment.
Acceptable use
You may not use Welstra to violate applicable law, infringe another person’s rights, gain unauthorized access to systems or data, distribute malicious content, or deliberately interfere with the security or operation of the service.
Intellectual property
Welstra retains its rights in its software, platform architecture, APIs, workflows, documentation, branding and other proprietary technology. Customers retain rights in their own business data, subject to the permissions necessary for Welstra to provide the contracted services.
Service changes and availability
We may improve, update or modify services over time. We aim to operate Welstra reliably, but no online service can be guaranteed to be uninterrupted at all times. Specific service levels, where offered, will be stated in the applicable agreement.
Limitation and termination
To the extent permitted by applicable law, each party’s rights, remedies and liability may be further defined by the applicable commercial agreement. Welstra may suspend or terminate access for material non-payment, unlawful use, security risk or material breach, subject to applicable contractual terms.
Changes to these terms
We may update these Terms as our services evolve. Material contractual commitments already agreed with a customer remain governed by the applicable agreement.
Contact
Questions about these Terms may be sent to info@welstratech.com.